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  • “Event” means the specific event(s) which you have brought a ticket to attend. 

  • “Promoter” or “We/Us” means MR D’ARCY ENTERTAINS

  • “Terms and Conditions” means these terms and conditions. 

  • “Venue” means the site at which the Event takes place. 

  • “Ticket” means any valid ticket or wristband which permits You to attend each respective Event or any valid wristband which You have exchanged Your valid ticket at the Event. 

  • “You” means you as the holder of the Ticket and “Your” shall be read accordingly. 




These Terms and Conditions incorporate, and should be read in accordance with, the terms and conditions of the authorised ticket agent from which You purchased Your Ticket, copies of which are available upon request from the relevant authorised ticket agent. In the event of any inconsistency between these Terms and Conditions and the terms and conditions of the relevant authorised ticket agent, these Terms and Conditions shall prevail. 


All tickets are sold subject to these Terms and Conditions. Please read these Terms and Conditions carefully prior to purchase and raise any queries with the Promoter prior to purchase. Purchase of any Ticket constitutes acceptance of these Terms and Conditions on Your behalf of any person whom You are purchasing Tickets. 


These terms and conditions are subject to change from time to time without notice and in our sole discretion. We will notify You of amendments to these terms and conditions by posting them to this website. 


  1. Only customers holding a valid Ticket will be admitted to the Event. There are a limited number of Tickets (and different types of Tickets) available for each Event, and therefore purchase of Tickets is strictly subject to availability. 

  2. You must retain this Ticket on Your person at all times during the Event. 

  3. Your Ticket may be invalidated if any part of it is removed, altered, or defaced. 

  4. Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase. Tickets are not issues on a sale or return basis and refunds will not be made on returned Tickets unless provided for under these Terms and Conditions. 

  5. The promoter will not be responsible for any Ticket that is lost, stolen, or destroyed. You are solely responsible for the safe keeping of Your Ticket. It is not always possible to issue duplicate Tickets. If duplicates are issued, a reasonable administration fee may be charged. 

  6. Prices and availability information is subject to change without notice. 

  7. Tickets are barcoded and each barcode is unique and only allows one entry to the Event. Each ticket will be coded to ensure the relevant number of permitted entries only. 

  8. Ownership or possession of a Ticket does not confer and rights (by implication or otherwise) on You to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket. Tickets are personal revocable licenses and shall at all times remain the property of the Promoter and subject to these Terms and Conditions. You may not re-sell or transfer a Ticket for commercial gain. If a Ticket is re-sold, transferred, or advertised for profit by anyone other than the Promoter, or an authorised sub-agent, it will be void and You will be refused entry to, or ejected from, the Venue without refund. 

  9. Tickets are sold subject to the Promoter’s right to alter or vary the published Event programme which may result in changes to the performance line-up, playing times or any other aspect of the Event. The Promoter reserves the right in this regard. Any published start and finish times of a performance at the Event are estimates only and are subject to change. The Promoter shall not be liable for any change of a published start or finish time. 

  10. All advertised times are approximate and subject to change. It is Your responsibility to make appropriate arrangements to ensure that You arrive at the Venue. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of an Event not running to the precise advertised times. 

  11. Tickets cannot be exchanged or refunded unless the Event is cancelled, rescheduled or there has been a material change of the Event which is solely based on the Promoter’s discretion. A ‘material’ change is a change which, in The Promoters reasonable opinion, makes the Event materially different to the Event that purchases of the Ticket, taken generally, could reasonably expect. Changes to performance times, acts, event dynamics and format shall not be considered a material alteration. A material alteration is judged, in the promoters absolute discretion, by reference to the nature and billing of each Event. The Event is judged, in our absolute discretion, by reference to the overall theme rather than the individual act scheduled to appear. No scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing, and so cancellation by an artist will not entitle You to a refund, regardless of their position on the bill. 

  12. Refunds issues due to cancelled, rescheduling should be obtained from the point of purchase, no later than 1 month after the Event. Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to a refund as set out in these terms and conditions. The total refund for a ticket shall be the face value of a Ticket purchased. Personal arrangement including travel, subsistence, and accommodation in relation to the Event which have been arranged by You are made at Your own risk and neither the authorised ticket agent nor the Promoter will have any liability for any such loss of enjoyment or wasted expenditure in addition to refunding the face value of the Ticket. Where the cancellation takes place part-way through an Event, You will only be entitled to a refund of part of the face price which You paid for the Ticket. 

  13. Refunds or compensation will not be considered for any reason other than as set out above. If The Promoter decides to offer a refund for any reason different to the above, specific terms relating to claiming a refund will be published. It is Your responsibility to react to any alternative refunds offered in a timely fashion and before the published deadline. Any refund requests after this date will not be considered. Please refer to the terms and conditions of the authorised ticket agent from which You purchased Your ticket for details of how to claim a refund. The point of sale may not make a refund if You fail to follow the instructions provided within the notified time frames. Refunds will only be made to the person who purchased the Tickets. 

  14. It is Your responsibility to check that the Event has not been cancelled, rescheduled, or made the subject of a Material alteration. Information on such matters will be made available on behalf of the Promoter as soon as reasonably practicable on the Promoter’s and/or Venue’s website/social media and/or at the Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material alterations can sometimes arise immediately prior to an Event. 

  15. Tickets will not be refunded where they have been used to gain entry to the Event, or where You are able to and choose to attend a postponed Event. 

  16. Tickets are no transferrable and cannot be exchanged. 


Tickets bought from unauthorised agents ae not valid, and admission will not be granted to the Event with any Ticket brought from unauthorised agents. To be as safe as You can and to avoid obtaining an unauthorised ticket, follow these simple guidelines. Please note that these guidelines are not intended to be an exhaustive list of precautions which You should take to avoid obtaining an unauthorised Ticket. 

Do not buy from an unofficial ticket agent. If You are in doubt as to whether or not a ticket agent is authorised, please consult with the relevant Event website or contact us in advance of the ticket purchase, and we will be happy to assist. You can contact us in respects of the Events as EMAIL ADDRESS. 


Do not buy from internet auction siters or exchange/buy tickets on social networking sites such as Facebook. 

If You live in the UK do not buy from a website with an overseas office address, or with no registered address shown. 

Do not buy from another individual or tout, either in advance of, or outside, the Event. If we are aware that You have bought Tickets anywhere other than from official authorised outlets, You will not be granted access to the Event. Tickets are non-transferable, which means that once purchased You cannot sell them on to others. The Promoter will be unable to assist You if You have bought from an unauthorised source, as we will have no purchase history available for the Ticket. 

If You do encounter problems contact Your credit card issuer as soon as possible, also contact Your local trading standards office, and, if You believe a criminal offence has taken place, the police. Please not that touting of tickets for music events or sale of tickets for music events on the secondary market is not a criminal offence in England and Wales, but if You are not sure whether a criminal offence has taken place than ask advice from Your card issues and local trading standards office. For more information about ticket touts please visit the Office of Fair Trading website and


Occasionally due to genuine circumstances You may find Yourself with a spare Ticket. Please do not be tempted to sell it on an unauthorised auction site or to sell to a Ticket tout or unauthorised online agency. If You do the Purchaser may not be able to enter the Event (under the Terms and Conditions) for the reasons set out above. Should this happen, you may find that the purchaser brings a legal claim against You for selling a Ticket which does not permit access to the Event. We reserve the right to cancel any

Ticket booking which we reasonably believe to have been made with a view to resell such Tickets or where the Ticket has been purchased using fraudulent means, such as credit card fraud. 


Tickets may be restricted to a maximum number per person per credit card or per household. These restrictions will be notified to You by our ticket agents and on our website before You make Your booking. We reserve the right to cancel Tickets purchased in excess of this number without prior notice to You of such cancellation. 

Tickets obtained in breach of these Terms and Conditions shall be null and void and the Promoter may refuse admission to, or eject You from, the Venue. Any person seeking to use a void Ticket in order to gain or provide entry to an Event will be considered to be a trespasser and will be ejected and liable to legal action. Void Tickets are non-refundable. 

Age Restrictions 


All age restrictions set out herein are subject to the terms of the Event licence and there are subject to change. We advise that you check in advance of Ticket purchase that the age restrictions set out herein continue to apply. 


In order to attend The Event, You must be at least 18 years of age – proof of identity and age must be provided in order to obtain entry to the Event. 


The following ID can be used as proof of age for entering the site: 

  • Current Passport 

  • Current UK Driver’s License or Provisional License 



The Event is subject to license. 

The Promoter reserves the right to refuse You entry to and/or eject You from the Event. In particular but without limitation You may be refused admission to or removed from the Event for any of the following reasons: for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; If You use threatening, abusive or insulting words or mannerisms; If, in the Promoter’s reasonable opinion, You are acting under the influence of drugs; if You fail, when required, to produce proof of identity or age; if You refuse to comply with the Promoter’s security searches; if You breach these Terms; and/or if Your ticket is void. 

If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact the Promoter or a steward promptly since complaints are exceedingly difficult to deal with after the Event. Warning – Prolonged exposure to loud noise can cause damage to Your hearing. Please be aware that strobe lighting may be used during certain Events. 

The Venues operated licensed bars and You need to be over the age of 18 to purchase alcohol at the Events. Please be aware that if we, or venue staff, believe You to look 25 years or younger You may be asked to provide proof of identification and if You are unable to do so You will not be served alcohol, and in some Venues, be unable to access the Venue and/or the Event. 

Valid proof of age: 

  • Current Passport 

  • Current UK Driver’s License or Provisional License 

Plus, the following cards (part of the PASS Scheme): 


  • CitizenCard  


By attending the Event, You give Your express consent to Your actual or simulated likeness being included within any film, photograph, audio and/or audio-visual recording to be exploited in any and all media for any purpose at any time throughout the world, copyright to which shall be owned by the Promoter or its contractors without payment or compensation. This includes filming by the police or security staff may be carried out for the security of customers. 


Searching may be a condition of entry to the Event by the Venue. The Promoter and Venue reserves the right to conduct security searches and confiscate any item which in the opinion of the Promoter or relevant Venue operator may cause danger or disruption, be a health and safety risk, not be suitable to be taken in the Event or is one of the items not permitted in the Venue as detailed in the Terms and Conditions. Anyone found in possession of illegal substances or contraband goods will be refused admission to or ejected from the Venue and may also be liable for prosecution. Any items found that may be used in an illegal manner will be confiscated, regardless of whether or not the item itself is illegal. 


MR D’ARCY ENTERTAINS does not condone the use of drugs. Drugs enforcement laws are all applicable onside as anywhere else in the UK. It is illegal to buy, sell or take drugs. All drugs are potentially dangerous, there are no harmless drugs. This goes for new psychoactive substances (formerly known as “legal highs”) as well. 


You shall not bring all or any of the following into the Venue: fireworks, laser pens, laser equipment, animals, Your own food and drink other than the permitted quantities advertised. The Promoter shall be entitled to confiscate any merchandise purchased outside the Venue. 

There will be no admission to the Event before the designated opening times. 


You agree that the Promoter, its staff or agents will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Promoter or its staff or agents): (a) in any circumstances unless due to the negligence of the Promoter, its staff or agents; ; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury due to the negligence of the Promoter, its staff or agents); and/or (c) to the extent that any increase in any loss or damage results from the breach by You of any of these Terms and Conditions. 

For the purpose of these Terms and Conditions, “Force Majeure” means any cause beyond the promoter’s control including, without limitation, an act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements and/or acts or regulations of national or local governments. The Promoter will not be liable to You for failure to perform any obligations under these Terms and Conditions to the extent that the failure is caused by Force Majeure. 

You agree that the Promoter shall not be liable to You for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Event and/or our obligations hereunder including, but not limited to, loss of profits, anticipated profits, savings, businesses or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation, or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) these Terms and Conditions. 


To the fullest extent permissible in law, the Promoter shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that Your rights are not adversely affected. 

These Terms and Conditions constitute the entire agreement between the parties in connection with the subject matter of these Terms and Conditions and supersedes any previous terms and conditions, agreement or arrangement between You and the promoter relating to the subject matter of these Terms and Conditions. 

Nothing in these Terms and Conditions shall purport to exclude liability for fraud or fraudulent misrepresentation. 

These Terms and Conditions shall be governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales. 

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